Industry Leading Cloud-Based Debt collection Software
Our debt management solutions offer easy to use, powerful tools for collection agencies & organisations of all sizes.
We protect your most valuable asset– Your Time…
Lateral offers a next generation debt collection software platform that covers the entire collections cycle from introduction message to final payment demands that allows dedicated debt collection teams to be split by client or product type to concentrate maximum agent experience and knowledge.
After 10+ years working in the industry, our collections software has developed and grown to include:
automated payment phone lines
SMS text payments
online payments via web portal and via barcoded letters
all collection activities and results viewed in real-time via our online secure client portal
Lateral offers the most flexible and robust CRM and debt case management on the market. Our debt collection software boasts over 700 plugins which integrate with various diallers, SMS and letter sending companies so that everything is tracked via Lateral. In addition, with our award-winning Decision Engine, Lateral is able to automate more tasks while creating more intelligent workflows.
Communication should be customer-centric, meaning different styles and modes of communication work for different customers. This is why Lateral offers 2 way SMS, Live Chat, and VOIP integration. Because of our buying power, we can usually offer our clients better rates than they can get on their own, saving companies thousands on sending letters and SMS charges.
The Lateral difference…
Automated everything!
Automated customer contact covering the entire debt collections cycle from introduction message to final payment demands.
Payment Options
24/7 payment methods available to all debtors including automated phone, SMS, web portal and via bar coded letters.
CONTROL letters, calls and text
Use automated workflow and decisions to pick the best communication methods to deliver results.
Team Management
Collection Teams split by client or product type to concentrate maximum agent experience and knowledge.
Client Communications
All collection activities and results achieved can be communicated and viewed in real-time via a secure online Client portal.
Adaptable workflow generator
Adapt and switch strategies across cases, geographical locations, debt types to continually improve performance.
Lateral has allowed us to triple our case load without increasing any staff. Without it, we would need twice as many people doing manual processes.
David Asker, The Sheriffs Office
Features & Benefits
Account segmentatioN
Integrates with merchant account
Integrates with 3rd party suppliers
Compatible dialler technology
Innovative telecommunications
ISO 27001 certification
Import/export unlimited cases
No hosting or hardware fees
no long term contract
FCA and MOJ compliant
“Time is more value than money.
You can get more money, but you
cannot get more time.”
Jim Rohn