Building a client-centred approach to running your law firm can be the key to its success. So here we outline 5 top tips about how you can put your clients at the heart of your business.
1. Focus on Cybersecurity and Reputation
Your clients will be happy if they know their data is protected. When it comes to GDPR compliance and cyber breach protocols, you must be firm and precise, since law firms are often victims of crime. If you build a strong data protection policy, consider assess controls, and work to mitigate all cyber security risks, your reputation will be strengthened and your clients will be reassured. Their data should be your priority.
2. Develop Self Service Methods
You can accelerate your law firm’s performance and make it more client-centred by shifting towards self service. Legal automation software can standardise and automate documents and correspondence with your clients — with zero effort and time spent by you. Automated legal software creates a precise workflow. The software does the work for you. And the client receives prompt, clear documents to interact with. Your law firm builds a stronger relationship with its clients as a result, since all correspondence is accurate and timely. And you refrain from time-consuming activities and tasks which can limit your growth.
3. Automation and Decision Engines
Automation is a vital tool in the process of evolving any law firm. And it has specific implications for improving client service too. By automating facets of the legal process, contract language becomes more precise, human error is removed and legal compliance demands are always met. With Lateral Technology’s powerful new Decision Engine functionality, automation can be driven by the completion of tasks, by a date on the case, or any criteria that the user can define.
4. Prioritise Communication
If your clients are provided with regular updates, they feel as if they’re at the heart of your operations. And this friendly touch doesn’t need to take time, or cost you money. Lateral is the only legal case management system fully integrated with VOIP, Email, Texting, and Chat channels allowing for Omni-channel communications and workflows.
5. Know How You’re Performing
You can’t make sure your clients are at the heart of your business if you don’t have the data to back it up. Legal case management software solutions have custom report builders, which can help in this regard. Users can build their own reports, which can be scheduled to run at prescribed dates and times, without human input. How many hours have been spent on a certain client? How effective was your communication with them? With these reports and KPIs at your disposal, you can modify and evolve all your client interactions and work practices, thereby ensuring your firm always reaches its potential.
With a successful, growing law firm comes the need for greater technology and more efficient digital operations. Whether it be case management software or document storage solutions for your law firm, Lateral’s highly flexible and cloud-based automated software can meet your precise needs. Schedule a call with Lateral today to learn more!